Refund policy

Last Updated: 19/05/2025

At MeKhush, we take pride in delivering high-quality personalized products. Due to the customized nature of our products, we have specific return and refund policies.

1. No Returns or Exchanges

  • Personalized products are non-returnable and non-exchangeable, as they are made-to-order.
  • We do not accept returns for incorrect personalization details provided by the customer.

2. Damaged or Defective Products

  • If you receive a damaged or defective item, you must raise a claim within 48 hours of delivery with:
    • Order details
    • Clear images of the defect/damage
  • After review, we will deliver a replacement within 8-10 days.

3. Refund Process

  • Approved refunds will be credited within 7-10 business days to the original payment method.
  • Shipping charges are non-refundable unless the issue was caused by MeKhush.

5. Contact Us

For any return/refund inquiries, email us at care@mekhush.com or call +91 96191 95532.